Christchurch Adventure Park wanted to improve guest satisfaction and experience flow across their park but weren’t sure where to focus. I worked with their team to workshop new ideas, improve the experience and set new standards in service. The outcome was a set of recommendations and design improvements that gave the team clarity and direction — becoming an iconic destination in New Zealand

Watershed wanted to create a unique wellness experience on Lake Wakatipu, but needed help turning a bold idea into a viable, scalable business. They faced challenges around pricing, permissions, guest experience and launch strategy. We helped refine their business model and guided the creation of an unforgettable guest journey. As a result, Watershed is set to launch Queenstown’s first floating sauna - a beautifully designed, high-demand experience on it’s way to becoming a cornerstone of local wellness tourism.

Real NZ wanted to elevate the emotional impact of their experiences - from cruises to wilderness lodges - but needed a clear framework to do it. I worked closely with their leadership team to map the customer journey, identify emotional peaks and gaps and align touchpoints with their brand promise. With a clear experience strategy in place, RealNZ now has actionable tools to enhance every product, deepen guest connection and stand apart in a competitive premium market.

Piquet Hill Station saw an opportunity to create a premium walking experience on their breathtaking farmland but they weren’t sure how to design and deliver a tourism product from scratch. I worked with them to turn their vision into a fully-formed experience - building out the guest journey, accommodation model, pricing, forecasting and staffing structure. Now, they have a ready-to-launch, high-value multi-day walking product designed to attract the right market and generate strong returns while preserving the land’s integrity.

Skyline had an incredible opportunity to create a new mountain biking experience. How to execute this new product and integrate it with their existing business was a challenge. I stepped in to execute on this new department, creating the product structure, pricing strategies and refine the rider experience from arrival to trail. What started as a trial became a permanent part of the business with a world recognised bike park experience.

Doppelmayr is a world leader in ropeway technology (think chairlifts and gondolas), with a growing presence in New Zealand. I’ve worked with them to grow and expand, beyond traditional alpine markets and into urban and tourism applications. I support Doppelmayr’s business development efforts, helping connect the dots between internal business needs and visionary infrastructure opportunities. The result is a growing pipeline of transformational projects that showcase what’s possible for world-class engineering in Aotearoa.